Return & Refund Policy of tilehurstraw.co.uk

What if there is a problem with my order?

Due to hygiene reasons, we are unable to accept the return or exchange of any frozen foods unless they are unfit for purpose, incorrect quantity or deemed unsafe in any way. If you have a problem with any of our products, please complete the form in our Contact Us page within 2 working days of the delivery of the goods in question.

If you designate a safe place during checkout which is inaccessible for any reason, the order will be left in the most reasonable place possible. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery

re-attempted the following day.

Courier terms and conditions for perishable goods prohibit the return of your order to TRDF or any depot for re-delivery or collection.  DX reserve the right to destroy the goods and TRDF is not liable should this occur.

This policy does not affect your statutory rights.

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Delivery & Collection

Orders received for Delivery before 4.30PM will be shipped next working day  - where reasonably possible - orders placed outside of the postcodes listed will be shipped on the next available delivery run. Home deliveries are a minimum spend of £25 (Excluding delivery for RG Post Codes) £50 (Other Post Codes) and must be paid for upfront using the Wix payment system.

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Orders received for "Click & Collect" - Collection before 4.30PM will be available on the same day - where reasonably possible.

Collection times by Appointment ONLY - 10.00 - 6.00 Monday - Friday    11.30 - 4.00 Saturday   Sunday - CLOSED

 

Delivery Charges : 0-22 KG £6.00 22KG and over £11 

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Any orders received and unpaid will remain in our stock system and can be allocated to other customers.

As we have limited storage facilities, orders/stock ordered for collection can only be held for 72 hours, if after 72 hours the order has not been collected - the order will be cancelled/refunded and returned to stock.

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Opening Times

Monday - Friday 9.30am - 6.00pm     Saturday - 11.30am - 4.00pm    Sunday - CLOSED

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